Rules and Policies

Canyonlands Guest Lodging Business Trust

 

RESERVATION DEPOSIT:

Reservations made more than 30 days prior to your arrival date requires a down payment of 25% of the total rental charges. Reservations made within 30 days of your arrival date require 100% payment.

CANCELLATION/REFUNDS:

All cancellations are refundable, less a 7% reservation fee, if canceled more than 30 days (for cabins) or 90 days (for lodges) prior to check-in date. All cancellations must be made in writing (email preferred, fax or letter is acceptable). For cancellations less than 30 days (cabins) or 90 days (lodges) before check-in date, any and all payments are forfeited unless dates are booked by another party.(“Cabins” include: Ranch Cabin, White Pine Cabin, Clayborn Cabin, Bunkhouse Cabin, Four Corners Loft, Recapture Cabin, the Mt. Peale Cabins, Moab Guest Cabin, Moab Riverhouse, and Moab Rockhouse, etc. “Lodges” include: Blue Mnt. Lodge, Camp Jackson Lodge/Retreat, and Grist Mill Lodge, etc).

ALL SEASON TRAVEL INSURANCE:

If you are concerned that you may need to cancel due to a death in the family, weather, employment, travel arrangements, or other unforeseeable event, we strongly recommend Purchasing “All Season Travel Insurance”, which we make available to you at the time of booking. The coverage costs only 7% of the reservation total, and can be purchased up until the final reservation payment is made or 30 days prior to arrival, whichever comes first. If a booking is made within 30 days of the scheduled arrival date, you can purchase the insurance the day of the booking only.
Your ASTI policy will be issued to you automatically as soon as the reservation is confirmed.
ASTI Brochure from TravelGuard
Frequently Asked Questions
Description of Coverage

PAYMENTS:

Payment in full is due no later than 30 (thirty) days prior to check-in date. Payments made by credit/debit card may be subject to a 1.9% booking fee (American Express cards may have an additional fee). If sufficient time permits, the remaining balance (after down payment) may be paid via check or money order thus eliminating the related credit card transaction fees. If you wish to pay via check or money order, you must contact us to request the final balance due, less the credit card fee. If payment for remaining balance is not received in a timely manner, we reserve the right to charge the credit card on file for the balance due, or cancel the reservation if our attempts to contact the guest are unsuccessful.

PETS:

Pets are allowed ONLY inside the following locations: Moab Guesthouse, Moab Rockhouse, Moab Riverhouse, San Juan Sunrise, Cowboy Vintage House, Kokopelli Cabin, Camp Jackson Lake Cabin, White Pine Cabin and Ranch Cabin, and a pet(s) fee will be applied during your booking process. Any variation of this must be approved by the management in writing. A maximum number of 2 pets are allowed at any of the locations mentioned above, and must be disclosed to us before your arrival. Any and all pets must be kept on a leash while outdoors, and under no circumstances may any pet be left unattended while you occupy the residence. If pets are allowed inside any rental unit, other than those afore mentioned, if there are more than 2 pets, or if a pet is left unattended and uncrated in your absence, an immediate $250 fine will be assessed and your party may be asked to vacate the rental unit, thus forfeiting any reservation payments.

SMOKING:

All our properties are non-smoking. You must not be within 25 feet of any rental unit while smoking. All cigarette butts must be disposed of properly. An immediate $250 fine will be charged if evidence of smoking is found inside the unit, and you may be asked to vacate the property, thus forfeiting any reservation payments.

NUMBER OF GUESTS:

Some cabins and cottages (large properties excluded) have different rates per number of guests. (Usually $10 – $25 per person after the first 2 people). During the booking process an accurate number of guests must be disclosed. If your group has more guests than are disclosed in the rental agreement, and are not disclosed to us prior to arrival, you may be charged double for each additional guest per night, and towels/linens may not  be adequate for more guests than were scheduled. We urge you to be honest in disclosing the accurate numbers of guests, as the owner/manager is likely to check-in during your stay.

ACCIDENTAL RENTAL DAMAGE INSURANCE:

During your booking process you will have the option of purchasing Accidental Rental Damage Insurance, rather than paying a large damage/security deposit. Accidental Rental Damage Insurance covers you in the event any damage is caused ACCIDENTALLY while you occupy the property. The Accidental Rental Damage Insurance provides coverage up to $1,500 for cabins, and up to $3,000 for lodges. With this Insurance you and your traveling companions will not be obligated to pay for accidental damage to the rental unit you occupy, unless the damages exceed the coverage amount – in which case you (the renter) are responsible for any and all additional costs of repairs/replacement. Accidental Rental Damage Insurance must be requested before your date of arrival. You cannot purchase said insurance after your arrival.

When reserving large properties you are required to purchase the Damage Insurance(ARDI). Your ARDI Policy will be issued to you automatically when the reservation is paid-in-full.
ARDI Brochure from TravelGuard
Description of Coverage – $1500 policy
Description of Coverage – $3000 policy

You must notify us of any damage or theft to the unit during your occupancy (before check-out), or this insurance is void and you will be held legally responsible for any and all damage to the rental unit/property. We reserve the right to charge your credit card, without prior notice, for any damages not disclosed to us before your departure. You (the renter) do hereby authorize any and all such charges to be assessed.

RENTAL TERMS:

Canyonlands Guest Lodging Business Trust (CGLBT) reserves the right to change or alter any reservation and issue any related refund for any difference in advertised rental value, in the event a property becomes unavailable for rent. CGLBT agrees to use best efforts to secure an equivalent rental property for the guest(s). If this is not possible, CGLBT reserves the right to cancel the reservation and return all monies to Guest(s). Under no circumstances will any compensation be granted to a guest, beyond the paid reservation amount, due to a cancellation.
Guest Agrees to allow property managers/owners and/or assignees the right to enter the rental unit due to the following: a) To make necessary or agreed repairs. b) To supply services/materials requested or necessary. c)) In case of an emergency, we reserve the right to enter at any time for the purpose of safe keeping or prevention of further damage.

Manager’s Responsibility:

a) We give you the right to occupy unit per agreement. b) We will provide and maintain appliances. We will not be liable for interruption of these services that is beyond our control. We will also not be responsible for interruption of electricity, water, gas, internet, TV channels, Etc. beyond our control. Please promptly notify us of any problems, as our goal is to keep you safe and comfortable. You may not end this agreement or request a refund due to these interruptions.

Occupant’s Responsibility:

a) Notify us promptly of any defects or problems. b) Use the unit strictly and respectively as a vacation rental; you may not use it for any filmmaking, photo shoots, or any unlawful, improper, or offensive purpose. c) Furniture is not to be moved within or from the unit. d) No one under the age of 18 may be left unattended at any time in the rental unit. e) No animals/pets allowed in the unit or on the property, unless according to the “PETS” section of this contract. f) No smoking within the unit. g) Please obey all house rules/regulations posted inside the rental unit.

Miscellaneous:

a) Housekeeping services may be available by request only and will incur additional fees. b) This contract is binding and cannot be modified or terminated by a sudden change of circumstances. c) Changes: The booking manager must be notified of any changes as soon as possible. d) You must leave unit on the date and time designated, unless prearranged. You hereby authorize CGLBT to charge your credit card for any extra time in which you occupy the unit, beyond your scheduled time of departure. A late checkout fee equal to 1/2 day rent will be charged for up to 3 hour late checkout. More than 3 hours will be charged the full day rate.  e) Abandoned possessions: We are not responsible for any of your personal effects left in the unit. We will be glad, if found, to mail them to you and have the right to charge the postage and shipping costs to your credit card. g) Unit may not be sublet or assigned to another person or party without prior consent of CGLBT. You hereby authorize CGLBT to charge your credit card, without prior notice, for any additional fees, including but not limited to: number of guests exceeding that which is listed on the rental contract; excessive cleaning/laundry or rearranging furniture that has been moved; replacement of missing items from unit (including but not limited to towels, linens, décor, kitchen supplies, etc.); excessive soiling of towels, linens and carpets; costs of cleaning beyond the normal; and costs to replace keys and misuse of items belonging to the property.

DISCLAIMER OF LIABILITY:

All liability, whether incidental or consequential, is assumed by you the Renter (Lessee). You hold the owners and/or managers exempt from any and all liability for any injury or death, whether within reason or not, of the use of any and/or all of the property involved. Inherent dangers exist in the use of any property or building, and all liability is accepted by the you, the renter(Lessee), for yourself, your family, your guests, and all minors. Guests for themselves and their respective heirs, personal representatives, successors and assigns, do hereby release the owner(s) of the rental property being used and Canyonlands Guest Lodging Business Trust, and it’s respective partners, directors, trustees, officers, agents, employees, insurers, attorneys, successors and assigns from all claims, demands, or cause or thing whatsoever resulting from or in connection with the rental property of this contract, including without limitation, any claim, demand or cause of action for personal injury or death and any and all loss, liability, cost and expense resulting from any claim, demand, suit or cause of action which may be asserted.

A signed copy of your rental agreement, which contains all of the above rules and policies, must be received within 7 days after reservation is confirmed, or before your arrival date – whichever comes first.

Phone: 435-220-1050       Email: [email protected]    Text: 435-459-0022

Mailing Address: Po Box 203, Monticello, UT 84535

CGLBT reserves the right to update or revise its policies at any time without notice.